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F.A.Q. (frequently asked questions)

Event Questions

  1. Why do I have to register?
  2. How will you know if I registered, or if I'm just sneaking?
  3. Is there any specific dress code?
  4. Am I certain to see my favourite actor / actress?
  5. I don't want to visit this website every day. How can I find out what's going on?
  6. Can I make suggestions about the schedule and activities?
  7. I will only be there on Saturday night. Can I get a reduced fee?
  8. My kids love the show. Can I bring them with me?
  9. What happens if I can't come? Are registrations refundable?

Travel Questions

  1. I'm flying into Pearson International Airport. What is the easiest way to get to the hotel?
  2. I'll be taking the train, or I'll be flying into Downtown Toronto. Is there a convenient way to get to the hotel?
  3. Do I need a car?

Hotel Questions

  1. I just realised there are no meals included with the Convention. Where am I supposed to eat?
  2. Is the breakfast included with the hotel room rate?
  3. I have pets, and I don't want to leave them home. Can they come with me?
  4. I'm deaf (or blind), and I have a service dog. How will the pet policy apply to me and my dog?
  5. Is the hotel handicap friendly?
  6. My budget is limited, and I would like to find a roommate. Can you help me?

If we have not answered your question, please do not hesitate to contact us at : convention_stfbe@hotmail.com


Q. Why do I have to register?
A. There is a lot of logistics involved in an event like this Convention. We need to know in advance how many people will be present to set up the meeting rooms accordingly, to prepare the welcome packages, etc.

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Q. How will you know if I registered, or if I'm just sneaking?
A. Everyone will have to wear a special badge to be allowed in the rooms where the Convention will take place. Walk-in admission will not be permitted. No exception.

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Q. Is there any specific dress code?
A. Casual clothes sound perfect.

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Q. Am I certain to see my favourite actor / actress?
A. Unfortunately, no. All the actors from the main cast - along with many others - have been invited, but we won't know until the very last minute if they will attend the Convention. We certainly hope some of them will be present, but there is no guarantee.

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Q. I don't want to visit this website every day. How can I find out what's going on?
A. Well, that's a shame… This website is still the best place to look for information related to the Convention. However, to receive the latest information directly to your email account, you can sign up for the Official Announcement List.

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Q. Can I make suggestions about the schedule and activities?
A. Of course. Please email us at convention_stfbe@hotmail.com with your suggestions, and we'll see what we can do.

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Q. I will only be there on Saturday night. Can I get a reduced fee?
A. Unfortunately, no. The registration fees cover the whole weekend and give you access to all the activities.

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Q. My kids love the show. Can I bring them with me?
A. A convention is not exactly the best place for children. However, if you still want them to come, they will have to pay the regular registration fee.

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Q. What happens if I can't come? Are registrations refundable?
A. Registrations will not be refunded, and cannot be transferred to someone else. However, if you cannot attend, please let us know as soon as possible. We will gather the items handed out to everyone during the weekend, and we will mail them to you after the Convention.

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Q. I'm flying into Pearson International Airport. What is the easiest way to get to the hotel?
A. The hotel offers a complimentary shuttle to and from the airport. Please check the hotel page for more information.

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Q. I'll be taking the train, or I'll be flying into Downtown Toronto. Is there a convenient way to get to the hotel?
A. Actually, it's a little more complicated coming from Downtown. Pacific Western Airport Express offers a shuttle from Downtown to Pearson Airport for less than $20. Public transportation also has a few routes (with subways and buses) that will take you to the airport for less than $5. Then you can take the shuttle from the airport to the hotel. Or you could take a taxi, but be prepared to pay $50 for the ride.

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Q. Do I need a car?
A. All the activities for the Convention will take place at the hotel. However, if you want to do some tourist activities before or after the Convention, there are different car rental options. The airport offers most rental companies; you can check with the concierge at the hotel, or there is an Enterprise Rent-a-Car office just across the street.

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Q. I just realised there are no meals included with the Convention. Where am I supposed to eat?
A. The Chardonnay Grill & Lounge offers diversified cuisine directly at the hotel. If you want to go out, just across the street, there are different restaurants, including A&W, Subway, New York Fries, Montana's, Kelsey's and Teriyaki Experience. There are also many more restaurants within a walking or a short driving distance from the hotel.

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Q. Is the breakfast included with the hotel room rate?
A. Only the Deluxe King Room includes the breakfast buffet for one, at the Chardonnay Grill & Lounge. There are no meals included with the other rates, but the restaurant is open to everyone.

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Q. I have pets, and I don't want to leave them home. Can they come with me?
A. The hotel is animal friendly - that means they will accept pets in the guest rooms, with additional charges. Please check their pet policy for more details, because some areas are still off-limits to animals, and this includes the meeting rooms.

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Q. I'm deaf (or blind), and I have a service dog. How will the pet policy apply to me and my dog?
A. Service dogs, with proper identification, do not have the same restrictions. Please let us know about it, and contact the hotel to check if you need any special arrangements.

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Q. Is the hotel handicap friendly?
A. Yes. The hotel has specially adapted rooms, elevators and ramps. When you book your room, please inform the hotel if you have any special needs.

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Q. My budget is limited, and I would like to find a roommate. Can you help me?
A. Unfortunately, we cannot take responsibility for that. Why don't you try and make contact with people on the Discussion List? Maybe someone else is in the same situation, and when you get to know each other, you could make private arrangements…

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